HUMAN-HUMAN INTERACTION
DESIGN AND CONSULTANCY



RETAIL EXCELLENCE ACTIVATORS



16/F - Man Yee Building, 60-68 Des Voeux Rd. Central, Hong Kong



40+ YEARS OF EXPERIENCE IN THE RETAIL INDUSTRY CREATING SATISFIED AND LOYAL CUSTOMERS



We are group of Activators who strive to enrich internal & external stakeholders through diverse experiences, expertise and culture.Our Retail Think Tank activates Retail Excellence through the empowerment of relationships among the key successful actors.



OUR PHILOSOPHY



Retailers can retain their customers when
they effectively manage the equilibrium between
the three dimensions of Service by adopting a



CUSTOMER CENTRIC APPROACH



OUR APPROACH



Activation ignites change.
Change is SUSTAINABLE when are considered all key stakeholders involved



DISCOVER



missed opportunities, challenges and
expectations from
key stakeholders



DESIGN



sustainable
processes and materials
to ensure effective communication

throughout all channels



ACTIVATE



Key Success Actors

and their role
to ensure sustainability
in the change through various modes of Activation



SUSTAIN



Monitor and follow up through KPIs

to better improve

the process & activation materials in the long run.



SOME OF ACTIVATED PARTNERS BY MIDA GROUP



CONTACT US



16/F - Man Yee Building, 60-68 Des Voeux Rd. Central, Hong Kong
TeL: +852 3796 2616








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